Welcome to this Website dedicated to the Biotherm brand ("Website"), a brand under the L’Oréal Malaysia Sdn Bhd [Co. No.: 199401042730 (328418-A) (hereinafter referred to as “L’Oréal”, “our”, “us”, or “we”) portfolio. The Website is operated by or for and on behalf of L’Oréal.
To access and use the Website you must be at least eighteen (18) years old or have obtained your parent’s or legal guardian’s consent.
If any portion of the Website requires you to register or open an account, you must provide us with accurate, complete and updated registration information. You may also be asked to choose a login name, and password and/or pin code. Please select a password that would not be obvious to someone trying to guess your password/ pin code.
You shall not disclose to any person your password/pin code and shall not permit or authorize any person to use your login name or password/pin code for any purpose whatsoever.
We may treat any access to or use of the Website at any time by the use of your login name and password as access to or use of the Website by you, notwithstanding that it may have been used by any other person without your knowledge or authority.
Any fees for accessing and using the Internet are at your own expense.
Developing the Website involved significant investments by the L’Oréal Group. The Website and each of the elements it comprises (including but not limited to brands, images, texts, videos, software, graphics, music and sounds contained on or available through the Website) are protected by intellectual property rights owned by the L’Oréal Group. The contents of the Website cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical photocopying or recording, without the written permission of L’Oréal. Without prejudice to the foregoing, you agree that the material and content contained within or throughout the Website may not be used for commercial purposes or distributed commercially on any media whatsoever.
Your access to or use of the Website should not be construed as granting, by implication, estoppel or otherwise, any license or right to use the trademarks, tradenames, logos or service marks appearing on the Website without our prior written consent. You may not, without our prior written consent, use any of such trademarks, tradenames, logos or service marks as a hyperlink to the Website or any other website.
We hereby remind you that you shall secure all the necessary authorizations and rights from any relevant rights holders in connection with any content you may wish to post via the Website, including any and all intellectual property rights and/or literary, artistic and/or industrial property rights, and publicity rights (including the right to one’s image), to allow your quiet use of such contents. For example, you shall secure the rights in and to any contents (especially photographs) showing recent architectural items, advertising designs or apparel designs that might appear (acronyms, logos, etc.).
You agree that you are responsible for any content (including, but not limited to text, photos, videos, or opinions) which you post or transmit through the Website or any space made available by us via the Website (“User Content”).
By posting User Content on or via the Website, you hereby grant us, for the period permissible under Malaysia law, foreign laws and international treaties (including any subsequent supplements or amendments), a royalty-free, irrevocable, non-exclusive, worldwide, sub-licensable license to reproduce, display, use, copy, make clarifications to, modify (but not alter the images, words and/or opinions conveyed in the User Content), adapt, edit, distribute, translate, create derivative works from, incorporate into other works, distribute such User Content (in whole or in part), and to use the User Content for all in-house or external, corporate or financial communication purposes, advertising, and for all public relations, historical or archival purposes, of L’Oréal Group or its affiliates, its products and/or its brands, particularly on the following media:
You agree that you shall have no recourse against L’Oréal or the L’Oréal Group for any alleged or actual infringement or misappropriation of any proprietary right in your User Content by us.
Further, the use of User Content may come with such anonymized information as your city, country or age, and/or, if you expressly authorized it, information allowing your identification such as your first name, or your alias.
In addition, if you access User Content created by another user, you must comply with that other user’s rights and you shall, in particular, not reproduce or disseminate that user’s User Content without that user’s prior consent.
Except for any personal data which we have agreed to keep confidential, any feedback, data, answers, questions, comments, suggestions, plans, ideas or the like that you send to us via the Website, via email or otherwise, will be treated as being non-confidential and non-proprietary. We assume no obligation to protect such information from disclosure and will be free to reproduce, use, and distribute the information to others without restriction. We will also be free to use any ideas, concepts, know-how or techniques contained in information that you send us for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services incorporating such information.
We support the values of tolerance and respect of others.
For this reason, by using this Website, you agree not to:
If you become aware of any User Content which:
(i) condones crimes against humanity, incites racial hatred and/or violence, or relates to child pornography;
(ii) is in breach of the principles of the Code of Conduct; or
(iii) is in breach of your rights or any third party’s rights (for example, any infringement, insult, or breach of privacy);
(collectively, the “Objectionable Content”),
you may notify us by email to [email protected] specifying in your email:
We reserve the right to not consider any incomplete notice(s) of Objectionable Content which do not satisfy the requirements above.
We remind you that inaccuracies and omissions may appear in the information available on this Website, particularly where the information is under the control of third parties. We endeavor to remove inaccuracies or to complete such information on the Website as soon as possible.
The products and services presented to you on the Website are not offered for sale but are a general presentation of the range of the products and services that we distribute in the country where this Website is available.
The advice, information and tools provided on the Website, are strictly for indicative and simulation purpose(s) for you to obtain expert cosmetics advice only and shall in no event replace a medical diagnosis or clinical consultation, nor does it substitute for a medical treatment.
Accordingly, we cannot guarantee your satisfaction with the advice and information arising from the use of such tools, and we assume no liability arising from any use arising out of the advice, information and the tools.
For any further information or in the event of doubt, we recommend that you consult your physician or a qualified medical professional.
This Website may allow you to use a skin analysis feature. This is an online service capable of analyzing skin aging with one picture based on artificial intelligence. Your picture is analyzed and then, based on your age and skin type, you will be provided with your skin results and personalized skincare routine. You are free not to use this service.
The picture through this service is only used to perform the skin analysis and is deleted automatically post analysis.
The hypertext links included on the Website may lead you to websites published by third parties. The Website may also contain content posted on or via the Website by third parties. L’Oréal shall not be responsible for any errors or omissions in any content in the Website, or the content, products or services of any hyperlinked website or any hyperlink contained in a hyperlinked web site, nor for the privacy and security practices employed by third party websites. L’Oréal shall not be liable for any loss or damage of any kind incurred as a result of the use of any content posted or contained in e-mails or otherwise transmitted or displayed via the Website or arising from access to websites published by third parties. Use of the Website and any hyperlinks and access to such hyperlinked third-party websites are entirely at your own risk.
You agree that L’Oréal has no control over, and excludes all liability for, any material on the internet which can be accessed by using the Website. Neither can we be deemed to have endorsed any third-party content. Accordingly, to the extent that hypertext links were included on the Website for the sole purpose of facilitating your browsing experience on the Internet, accessing any third-party websites shall be your own decision and at your sole liability.
When you access the Website, we may collect the following information:
(i) anonymous web statistics collected as you browse the Website;
(ii) personal data you knowingly provide to us.
Some portions of the Website may require you to provide your personal data. Personal data refers to all any information relating to you (including, but not limited to, your name, contact number, email address and mailing address) obtained by us via your access to or use of the Website (“personal data”).
We may collect personal data related to you, particularly when you: (i) subscribe for a service; (ii) download Downloadable Content; (iii) sign in; (iv) apply for a game/competition; (v) send us an e-mail; (v) respond to a poll or study. We may use your personal data for planning, research, design and marketing of services, rendering assistance to law enforcement, government or regulatory agencies, or complying with applicable laws or any court order.
Cookies are small files that are left on your device while you browse the Website (such as the pages looked up, the date and time of such access, etc.) and which may be read whenever your access the same Website (hereinafter “Cookies”).
While L’Oréal takes certain industry-accepted precautions to secure the Website or portions thereof, you agree that such precautions do not guarantee that use of the Website is invulnerable to all security breaches, nor does L’Oréal make any warranty, guarantee, or representation that use of the Website is protected from all viruses, worms, Trojan horses, and other vulnerabilities. L’Oréal cannot guarantee the permanent availability and accessibility of the Website, and therefore we may be required to temporarily suspend access to all or part of the Website, particularly for technical maintenance purposes.
We also note that the Internet and IT and telecommunication networks are not error-free, and that interruptions and failures can occur. We cannot provide any guarantee in this regard and therefore shall be held liable for any damage that may relate to the use of the Internet or IT or telecommunication networks, including, without limitation:
-poor transmission and/or reception of any data and/or information via the Internet;
-any external intrusions or computer viruses;
-any faulty reception equipment or communication networks; and
-any Internet malfunctions hindering the proper operation of the Website.
Save as required by applicable law, we hereby disclaim any and all representations, warranties and conditions, whether express or implied, as to the operation of the Website or the content, statements or other information contained on the Website, or the products or services accessible or available through the Website. You agree that, to the fullest extent permitted by applicable laws, we shall not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for (a) any interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond our reasonable control. Lastly, save as required by applicable law, our liability (if any) shall be limited to direct damages, excluding any other damages or losses whatsoever (such as any indirect damage relating, without limitation, to any loss of profit, revenue or goodwill).
The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of our Website is prohibited. Those in respect of whom such prohibitions apply must not access our Website.
We do not represent that either the Website, the Downloadable Content, or the content herein are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.
For any other queries/issues, please contact our Customer Service:
10:00am to 7:00pm, Monday – Friday (Excluding Weekends and Public Holidays)
(Updated as of: September 2022)